Return & refund policy
What we accept
We accept returns and replacement requests for items that arrive damaged, defective, incomplete, or different from what you ordered.
How to request
Contact us within 7 days of delivery with your order number and clear photos or a short video showing the issue. We will confirm the next step — replacement, return, or refund — after reviewing your request.
Condition of returns
Returned items should include all parts and original packaging where possible. Items damaged through misuse or normal wear from play are not covered.
Refunds
Approved refunds are issued to the original payment method used at checkout. Processing time depends on your payment provider or bank.
Return shipping
If the issue is on our side (wrong, damaged or defective item), we cover the return shipping. For change-of-mind returns, return shipping is shouldered by the customer.